Fourteen Deming Points

The fourteen points created by W. Eduards Deming, form a summary of his message and are today considered by many as the “commandments” of the quality improvement. These points are the following:

1. Establish a permanent goal about the product and service improvement;
2. Adopt the new philosophy;
3. Don’t depend from the inspections to reach quality;
4. Finish the practice of making business based only on price; instead, minimize the total costs working with only one supplier;
5. Constantly and continuously improve any planning, production and service process;
6. Establish on-the-job training;
7. Adopt and implement leadership;
8. Move away the fears;
9. Finish with barriers between departments;
10. Finish with the slogans, recommendations and goals for employees;
11. Eliminate the quantitative shares for manpower and the quantitative goals for management;
12. Withdraw barriers that take pride of being supportive at work, finish with the rewards and classification systems;
13. Establish a dynamic program of education and self development for everyone;
14. Place the company’s employees working towards change.